Solvango for Specialty Retail & Distributors

Pre-qualify product inquiries and warranty claims.

The Challenge

Won't turn on, making a noise, won't charge – many complaints are actually user errors or minor issues, yet they eat up consultation time and drive unnecessary returns.

How Solvango Helps

Solvango pre-qualifies the request: with a few questions, the engine distinguishes user error from a genuine defect and either provides a solution or a clear next step – trained on your specific product range.

Typical Use Cases

• Fewer unnecessary returns through guided self-help
• Less pressure on staff from routine product questions
• Higher customer satisfaction through immediate assistance