Bluetooth Device Won't Pair – What to Do?

Bluetooth connection problems are often caused by saved old connections, too much distance between devices, or a software freeze. Turn Bluetooth off completely on both devices and turn it back on. Delete the device from the list of saved connections and restart the pairing process by putting the Bluetooth device into pairing mode (usually by holding the power button for 5 seconds). Keep both devices close together during pairing (within 1 metre). If it still doesn't work, restart both devices – this resolves the problem in most cases.